Tickbird

Support

We usually reply within two business days.

Frequently asked questions

How many free answers do I get?

Two answers per day on the free plan. Tickbird Pro removes the daily free limit (a generous fair-use limit applies to prevent abuse).

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings → your name → Subscriptions → Tickbird. Weekly and yearly plans can be canceled there at any time and stay active until the end of the current period. If you chose a yearly plan paid in 12 monthly payments, canceling stops renewal after your agreed payments; the remaining payments in your current 12-month commitment still apply (except where local law provides otherwise), and Pro stays active until the commitment ends.

I already subscribed. How do I get Pro back on a new phone?

Open Tickbird, go to Settings and tap Restore purchases, or tap Restore at the bottom of the upgrade screen. Use the same Apple Account you subscribed with.

How do I get a refund?

Payments are processed by Apple. Request a refund at reportaproblem.apple.com.

Where are my chats stored?

Only on your iPhone. You can delete them in Settings → Delete all chats, or swipe a chat in History to delete it.

Does Tickbird need access to my photos or camera?

No. You choose a single photo in Apple's photo picker, and only that photo is shared with Tickbird. Location and captions are removed before it's sent.

Is Tickbird medical advice?

No. Tickbird is an AI assistant for everyday tasks and can make mistakes. It doesn't diagnose or treat ADHD or any other condition. If you're in crisis in the US, call or text 988, or call 911 in an emergency.